Published December 2024,
UX Tools Survey 2024 Results
The UX Tools Survey 2024 by UXness marks the 4th annual exploration into the evolving landscape of UX tools and practices. This year, we’ve included a special category dedicated to AI and Generative AI (GenAI) tools, reflecting their growing significance in the UX domain. With a focus on uncovering trends that will shape UX tools in 2025, the survey gathered insights from over 150 UX enthusiasts spanning five continents.
Asia and North America emerged as the leading contributors, accounting for over 80% of respondents, with the USA and India being the top participating countries. The survey’s findings offer a comprehensive view of the tools and trends driving innovation and collaboration in UX design and research.
TL;DR Highlights
- Future Trends in 2025 UX Design: AI & Machine Learning (71%), Accessibility & Inclusive Design (55%), Voice User Interfaces (46%), AR & VR (43%).
- Key Insights for Improving UX Tools: Balance AI integration, enhance collaboration and feedback mechanisms, focus on advanced prototyping and testing, and unify design systems.
- Generative AI Tools: ChatGPT leads the preferences and satisfaction scores with 76%, continuing its dominance for the second consecutive year.
- Top Tool Categories: Figma reigns as the leader across multiple categories, including Wireframing & Prototyping, UI Design, Design Handoff, and Digital Whiteboarding Tools (FigJam).
- User Research Tools: Google Forms and User Interviews retained their leading positions in 2024.
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We extend our heartfelt gratitude to our Tech Partner, axureand our Insights Partner, Interaction Design Foundationfor their invaluable support in making this survey a success. Their collaboration reinforces the shared goal of advancing the UX community and providing actionable insights to practitioners worldwide.
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DETAILED INSIGHTS
Participant Demographics
- Roles: 35% UX Designers, 22% UX Researchers etc.
- Experience Levels: 25% have over 10 years of experience, while 32% have 3 to 5 years of experience.
- Company Sizes: 33% of participants work in companies with over 5000 employees.
- Geographical Spread: Respondents from 5 continents, with 43% from Asia and 41% from North America.
2025 UX Tools trends
Insights to Improve UX Tools
- Balance AI integration – Ensure that tools prioritize human interaction and thought process over AI integration.
- Collaboration and feedback mechanisms – Integrate real-time feedback mechanisms to foster team productivity and alignment.
- Advanced prototyping and testing – Equip tools with advanced prototyping capabilities and built-in user testing features.
- Accessibility and inclusivity – Embed accessibility checkers and inclusive design libraries within tools.
- Unified design systems – Maintain centralized design systems that evolve with the latest design patterns and components.
- Version control and content management – Improve version control features and content management within UX tools.
- Pricing and security – Consider reducing pricing plans for UX tools and ensure that UX/UI tools are cyber-proof and secure.
Future trends in UX Design
The UX Tools Survey 2024 by UXness reveals the top three trends shaping user experience design:
- AI and Machine Learning (71%) – Transforming UX with personalized experiences, predictive insights, and automation.
- Accessibility and Inclusive Design (55%) – Prioritizing equitable and human-centered solutions for all users.
- Voice User Interfaces (46%) – Expanding adoption of voice-enabled devices and conversational interactions.
GenAI tools
The UX Tools Survey 2024 also captured preferences for generative AI platforms:
- ChatGPT (77%): The most widely used platform for AI-driven text generation.
- Adobe Firefly (27%): Popular for creative content generation.
- Google Bard (23%): Gaining traction for its conversational AI capabilities.
- MidJourney (17%): Favored for generating visual assets.
- Framer AI (13%): Used for design automation and prototyping.
Satisfaction Levels:
- Average satisfaction score: 3.6 (on a 5-point scale).
- Standard deviation: 0.98.
- 45% of respondents rated their satisfaction as 4 or 5, indicating general contentment with these tools.
Wireframing & Prototyping
The 2024 survey shows the following preferences for wireframing and prototyping tools:
- Figma (72%): The dominant choice for the fourth consecutive year.
- Adobe XD (32%): Another top pick, maintaining its strong position.
- Sketch (16%): Continues to attract a niche but loyal user base.
- Axure RP (15%): Favored for advanced prototyping capabilities.
- Balsamiq (12%): Valued for simplicity and quick mockups.
UI Design
The 2024 survey reveals the following preferences for UI design tools:
- Figma (64%): Continues to dominate as the top choice for the fourth consecutive year.
- Adobe Photoshop (31%): A strong contender, especially for detailed visual design.
- Adobe Illustrator (27%): Popular for vector-based design work.
- Adobe XD (25%): Maintains a significant user base for UI/UX design.
- Framer (16%): Gaining traction for interactive design and prototyping.
Digital Whiteboarding
The 2024 survey highlights the following preferences for digital whiteboarding tools:
- FigJam (54%): The top choice, leading in collaborative brainstorming and ideation.
- Miro (45%): A close contender, valued for its versatility and integrations.
- LucidChart (21%): Favored for diagramming and structured workflows.
- Mural (20%): Popular for team collaboration in remote settings.
- Jamboard (11%): A niche choice for lightweight whiteboarding needs.
Design Handoff
The 2024 survey reveals the following preferences for design handoff tools:
- Figma (61%): The most preferred tool for design-to-development collaboration.
- Jira (24%): Widely used for integrating design workflows with agile project management.
- Zeplin (17%): Favored for detailed design specifications.
- Invision Inspect (12%): A niche choice for design inspection.
- Marvel and Sketch Measure (9.5%): Used by a smaller segment for handoff processes.
User Research
The 2024 survey reveals the following preferences for user research tools:
- Google Forms (58%): The most popular choice for collecting user feedback.
- User Interviews (46%): A top method for conducting qualitative research.
- UserTesting (32%): Popular for usability testing and video-based feedback.
- Survey Monkey (25%): Favored for structured survey creation.
- Typeform (21%): Valued for its user-friendly and interactive survey design.
Behavior Analytics
The 2024 survey reveals the following preferences for behavior analytics tools:
- Google Analytics (50%): The leading choice for tracking and analyzing user behavior.
- Hotjar (20%): Popular for heatmaps, session recordings, and user feedback.
- Visual Website Optimizer (14%): Favored for A/B testing and conversion optimization.
- FullStory (13%): Used for session replay and detailed behavioral insights.
- MixPanel (9%): Valued for event tracking and funnel analysis.
Virtual Collaboration
The 2024 survey reveals the following preferences for virtual collaboration tools:
- Zoom (60%): The most widely used platform for online meetings and collaboration.
- Google Meet (56%): A close contender, valued for its seamless integration with Google Workspace.
- Microsoft Teams (53%): Popular for team communication and integration with Microsoft Office tools.
- Slack (39%): Favored for its flexibility in team messaging and integrations.
- Skype (27%): A niche choice for video conferencing and calls.
Top Choice UX TOOLS 2024 Toolkit
Conclusion
As we look ahead to 2025, the UX landscape promises to be shaped by transformative trends such as AI, inclusivity, and immersive experiences. These findings pave the way for new opportunities to innovate and refine the tools we use daily. Stay tuned for the 5th UX Tools Market Insights 2025 by UXness, where we continue to track the pulse of the UX industry and provide deeper insights into its ever-evolving ecosystem.
Thank you for exploring the UX Tools Survey report (2024). Please share your feedback, comments, suggestions, questions with us at team@uxness.in
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